FAQ - Products

1 Northumberland Road, #01-06, Singapore 219568
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Appointments are recommended to ensure availability. Walk-ins are welcome when slots are available.

Yes. Every service begins with a consultation to understand your hair, scalp, and desired outcome before proceeding.

Prices are guided by hair length, condition, and the services required, and will be confirmed following consultation.

We work with a considered range of professional salon systems, selected based on performance and suitability for each service.

Our team will guide you during consultation and recommend services suited to your hair and scalp needs.

Yes. Please indicate your preference at the time of booking, and we will do our best to accommodate.

Yes. We offer personalised hair and scalp treatments, recommended following consultation.

We kindly ask that appointments be rescheduled or cancelled in advance.

Yes. Complimentary refreshments are thoughtfully offered during your visit.

Auviya — thoughtfully designed in Singapore and crafted in Australia. All our retail products are vegan, cruelty-free, and free from sulfates, parabens, and silicones. We formulate with certified organic ingredients where possible, focusing on clean, effective haircare that’s suitable for daily or professional use

Most Auviya products contain no preservatives or use natural alternatives. When stored in a cool, dry place, they have a shelf life of up to 24 months. After opening, we recommend using them within 6 to 12 months, as indicated on each product label.

Auviya retail products are formulated without harsh additives, including parabens, sulfates, and silicones.

They are gentle on the scalp, skin, and hair, while delivering effective, considered performance.

Our formulas are colour-safe and suitable for dyed or chemically treated hair, supporting everyday hair health with a thoughtful approach to formulation.

Auviya retail products are crafted using plant-based, nature-derived ingredients—many of which are certified organic (clearly marked with an * on our labels). Every formula is developed with organic standards in mind. Our entire range is 100% vegan and cruelty-free, made with care for your body and the environment.

Our formulations use gentle, nature-derived ingredients, and to the best of our knowledge, are safe when used as directed during pregnancy. However, as every pregnancy is unique, we recommend consulting your obstetrician or dermatologist for personalised advice. Please note this information is not a substitute for professional medical guidance.

Yes. Our retail products are designed to complement each other and can be safely layered or rotated as part of your daily routine.

Our formulations are made without harsh chemicals and are suitable for most sensitive scalps. If you're prone to allergies or reactions, we recommend doing a patch test before full use.

Each Auviya retail product is designed to support different hair and skin needs—whether you're looking for hydration, volume, strength, or scalp balance.
You can refer to our Product Guide or reach out to us via email or Instagram for personalised recommendations.

Auviya retail products are distributed by Auviya Pte. Ltd, Singapore (UEN: 202522149Z). Designed in Singapore and Made in Australia.